Last updated 4/26/2023
We provide important information for users located in the European Union, European Economic Area, and United Kingdom (collectively, “Europe” or “European”) in the Notice to European Users section of this policy. We provide important information for users who are residents of California in the Your California Privacy Rights section of this policy.
Table of Contents
- Personal Information We Collect
- How We Use Your Personal Information
- How We Share Your Personal Information
- Use of Third-Party API
- Your Choices
- Security Practices
- International Data Transfers
- How to Contact Us
- Your California Privacy Rights
- Notice to European Users
Personal Information We Collect
We may collect the following types of personal information about you in the following ways:
If you register as a user of any of our Services, we may ask you to provide:
- your name,
- email address,
- contact telephone number (landline and/or mobile),
- the company you work for,
- a username and password
- and other information relevant to the Services we provide.
When providing information about yourself, pay special attention to the proper protection of username and password. If you are not an administrative user for your account, the same information about you may be provided by a colleague or other third party. We may also collect other information directly from you, from time to time.
If you contact our support services, we will collect the information we need to categorize your question and respond to it. We also use this information to track potential issues with our Services and customize our support responses to better serve you.
We collect information about you when you use any part of our Services. For example, if you are logged in to the Tagger Media Analytics Platform, we will collect information on how often it is used, what queries are created or amended, what mentions are looked at and other information about how you interact with our Analytics Platform. We may also collect information about how you interact with messages we send to you. We will not collect sensitive or excessive information from you. If you notice that sensitive information is collected from you, check it – maybe someone is impersonating our services.
We also infer information about you based on the information you have provided or made available to us. This may include personalizing your experience of using our Services, suggesting different Services you may be interested in trying, or other inferences about you.
We are constantly trying to improve our Services to you. This means that we are introducing new features of our Services regularly, some of which may result in the collection of new information from you. In this case, we will regularly inform you about it.
Tagger Media does not process special categories of personal data, as defined by Article 9 of GDPR, intentionally or otherwise.
In addition to the information that you provide to us, we may also collect information about you during your visit to our Services. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), the pages you have viewed, and the actions you have taken while using the Services. Some of the tools we use to automatically collect information about you may include:
- Cookies. A “cookie” is a small data file transmitted from a website to your computer’s hard drive. Cookies are usually defined in one of two ways, and we may use both of them:
- session cookies, which do not stay on your computer after you close your browser, and
- persistent cookies, which remain on your computer until you delete them or they expire. Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s settings. However, by disabling cookies on your device, you may be prohibited from full use of the Services’ features or lose access to some functionality.
- We differentiate between two categories of cookies: functional cookies, without which the functionality of our Website would be reduced, and optional cookies used for e.g. website analysis and marketing purposes.
- We only use optional cookies if we have obtained your prior consent.
- When using Internet Explorer: click on the main menu, select “Tools/Internet Options”, then in the “Privacy” tab click “Advanced” and disable cookies.
- When using Mozilla Firefox: click on the main menu, select “Tools” and then “Options” and adjust the privacy level in the “Privacy” panel.
- When using Opera: click on the main menu, select “Tools” then from the “Preferences” tab select “Advanced” and then “Cookies”.
- When using Google Chrome: click on the menu on the right side of the screen, select “Options” then “Show advanced settings” and click on “Cookies”.
- Web Beacons. A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior. If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of our third party marketing partners may use Web Beacons to track your interaction with online advertising banners on our Services. This information is only collected in aggregate form and will not be linked to your personal information. Please note that any image file on a webpage can act as a Web Beacon.
- Embedded Web Links. Links provided in our emails and, in some cases, on third party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the Personal Information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.
- Third Party Websites and Services. We work with a number of service providers of marketing communications technology. These service providers may use various data collection methods to improve the performance of the marketing campaigns we are contracting them to provide. The information collected can be gathered on our Services. For example, we may collect data where our banner advertisements are displayed on third party websites.
Customer Data We Collect as a Service Provider/Processor. Our customers may supplement the personal information we make available to them via services with personal information about you that they have procured independently (“Customer-Procured Data”). Our customers input such Customer-Procured Data into our services, and we only use Customer-Procured Data to provide our webpage and services to that customer. However, this data is provided at the discretion of our customers and Tagger has no control over the input of such data. Such data may include additional (but non-public) information within the categories of data identified above.
How We Use Your Personal Information
To operate services and our business and to serve our customers. We use your personal information to operate services and our business and to provide our services to our customers, including to:
- present our services and its contents to you;
- provide you with information, products, or services that you request from us;
- communicate with you about our services, including by sending announcements, updates, security alerts and support and administrative messages;
- understand your needs and interests, and personalize your experience with services and our communications;
- provide support for services and our business, including to respond to your requests, questions and feedback, and to otherwise correspond with you; and
- fulfill any other purpose for which you provide it.
To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and the personal information of other individuals. We may use this anonymous, aggregated or de-identified data and share it with our customers and other third parties for our lawful business purposes, including to analyze and improve our services and to promote our business.
Compliance and protection. We may use your personal information to:
- comply with applicable laws, lawful requests, court orders and legal process, such as to respond to subpoenas or requests from government authorities;
- protect our, your, our customers’ or others’ rights, privacy, safety or property (including by making and defending legal claims);
- audit our internal processes for compliance with legal and contractual requirements or our internal policies;
- enforce the terms and conditions that govern our services; and
- prevent, identify, investigate and deter security threats and fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
How We Share your Personal Information
Buyer/Successor. We disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets or equity securities, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate our services (such as analytics and information technology services).
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. We may share your personal information with any third parties, including law enforcement, government authorities, and private parties, as we believe in good faith to be reasonably necessary or appropriate for the compliance and protection purposes described above.
Business transferees. We may sell, transfer or otherwise share personal information with acquirers and other relevant participants in business transactions (or negotiations of, or due diligence with respect to, such transactions), including a corporate divestiture, merger, consolidation, acquisition, reorganization or sale or transfer of some or all of our assets or equity securities, or in the event of bankruptcy, liquidation, dissolution or similar event.
With your consent or at your direction. We may share your personal information with any third party if you have provided your consent to such sharing or if you have otherwise instructed us to do so.
Use of Third-Party API Services
Notification of Third-Party API Services
In addition to Tagger’s normal procedure for deleting stored data, users can revoke that Tagger’s access to their data via the Google security settings page at https://security.google.com/settings/security/permissions .
Tagger also uses Meta API Services and TikTok API Services. By using our platform, you acknowledge and agree to the following:
User Information Collected
The API Client collects user information and API data when users interact with our platform, including but not limited to:
- User’s name, email, and other contact information
- Social media profile information
- User’s IP address, browser type, and device information
- Location data
- User’s interaction with our platform and third-party API services
Use of User Information
The API Client uses the collected user information for the following purposes:
- To enhance user experience by providing personalized content and advertising
- To optimize our platform and improve our services
- To provide customer support and respond to user inquiries
- To comply with legal obligations
Sharing of User Information
The API Client may share user information with third-party service providers who assist us in providing our services. We may also share user information with government authorities, legal counsel, or law enforcement agencies if required by law.
Third-Party Content and Advertising
The API Client allows third-party advertisers to serve content, including advertisements, on our platform. These advertisers may collect user information, and we encourage users to review their respective privacy policies.
Device Information Collection
The API Client may collect device information, including placing, accessing, or recognizing cookies or similar technologies on users’ devices or browsers, to improve our platform’s functionality and user experience.
All users, regardless of where they live, have the following rights:
- Access or Update Your Information. Provide you with information about our processing of your personal information and give you access to your personal information and update or correct inaccuracies in your personal information. If you would like to see or amend your personal information, please email us at [email protected].
- Opt-out of the services. If you would like us to remove your personal information, please email us at [email protected].
If you are a resident of a jurisdiction that affords you additional rights by law with respect to your personal information, you may also have some or all of the following rights:
- Correction / Rectification
- Deletion / Erasure / To be forgotten
- Restriction of processing
- Objection to processing
- Opt-out of certain sharing
- Opt-in to certain sharing (if we know that you are under 16 years of age)
Certain of these rights, as applicable, are described in the Your California Privacy Rights and Notice to European Users sections, below. You can exercise any of the above rights by emailing [email protected] or as otherwise provided in the Your California Privacy Rights and Notice to European Users sections, below, to the extent applicable.
The security of your personal information is important to us. We employ a number of technical, organizational, physical and contractual safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
International data transfers
We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.
Users in Europe should read the important information provided below about transfers of personal information outside of Europe.
We do not knowingly collect personal information from children. We define “children” as follows:anyone under 16 years old, or the age needed to consent to the processing of personal information in your country of residence.
If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. If you are a parent or guardian of a child and believe we have collected the personal information of your child without your consent, please contact us to have this information deleted.
How to Contact Us
2001 Wilshire Blvd. Suite 301
Santa Monica, CA 90403
Your California Privacy Rights
This section describes how we collect, use, and share Personal Information of users that are California residents in connection with our services in our capacity as a “business” under the California Consumer Privacy Act (“CCPA”) / The California Privacy Rights Act (“CPRA”) and their rights with respect to that Personal Information. For purposes of this section, the term “Personal Information” has the meaning given in the CCPA/CPRA but does not include information exempted from the scope of the CCPA/CPRA.
Your California privacy rights. California residents have the rights listed below under the CCPA/CPRA. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
- Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
- The categories of Personal Information that we have collected.
- The categories of sources from which we collected Personal Information.
- The business or commercial purpose for collecting and/or selling Personal Information.
- The categories of third parties with which we share Personal Information.
- The categories of Personal Information that we sold or disclosed for a business purpose.
- The categories of third parties to whom the Personal Information was sold or disclosed for a business purpose.
- Access / Know. You can request a copy of the Personal Information that we have collected about you.
- Deletion. You can ask us to delete the Personal Information that we have collected from you, unless the CCPA/CPRA recognizes an exception.
- Opt-out. You can opt-out of certain sharing of your Personal Information, specifically for behavioral advertisement and “sale” under the CCPA/CPRA’s broad definition of that term. We do not knowingly share the Personal Information of consumers under 16 years of age.
- Right to correction. You can request to have your Personal Information and Sensitive personal information corrected if you find them to be inaccurate.
- Right to limit use of sensitive personal information. You can restrict use of this separate category of personal information, particularly around third-party sharing.
- Nondiscrimination. You are entitled to exercise the rights described above free from discriminatory treatment as prohibited by the CCPA/CPRA. Specifically, if you exercise your rights under the CCPA/CPRA, we will not deny you goods or services, charge you different prices or rates, provide you with a different level of service or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services, except as permitted by the CCPA/CPRA.
Exercising your right to information, access and deletion. You may submit requests to exercise your right to information, access or deletion by calling us toll free at 1-(888) 201-4517, or via email to [email protected].
Exercising your right to limit the use of your Personal Information. You can request to limit the use of your Personal Information here: Limit The Use Of My Sensitive Personal Information.
Verification of your Requests; Authorized Agents. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. We will need to verify your identity to process your information, access and deletion requests and reserve the right to confirm your California residency. To verify your identity, you will need to provide us with the following information about you: Full name, e-mail and links to social media handles. Depending on the nature and scope of your request, we may also need to request additional information from you, which we will use only for the purposes of verification. Upon receipt of your request, we will notify you if we need additional information from you to verify your request. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide the information we request to verify your identity and provide us with confirmation that you have given the authorized agent permission to submit the request.
|Statutory category / Personal information we collect in this category
|Source of PI
|Business/commercial purpose for collection
|Categories of third parties to whom we “disclose” PI for a business purpose
|Categories of third parties to whom we “sell” PI
|California Customer Records (as defined in California Civil Code §1798.80)
|Internet or other similar network activity
Your California privacy rights. Under California’s Shine the Light law (California Civil Code Section 1798.83), California residents may ask companies with whom they have formed a business relationship primarily for personal, family or household purposes to provide the names of third parties to which they have disclosed certain personal information (as defined under the Shine the Light law) during the preceding calendar year for their own direct marketing purposes and the categories of personal information disclosed. You may send us requests for this information to [email protected]. In your request, you must include the statement “Shine the Light Request,” and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
Notice to European Users
The information provided in this “Notice to European Users” section applies only to individuals in Europe.
- by using EDPO’s online request form: https://edpo.com/gdpr-data-request
- by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium
Our representative in the UK is EDPO UK Ltd. You can contact EDPO UK regarding matters pertaining to the UK GDPR:
- by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request
- by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
Data Protection Officer (“DPO”). We have appointed a DPO. Our DPO can be contacted at [email protected].
|Category(ies) of personal information involved
|Why do we do this
|Our legal basis for this use of data
|To operate services and our business and to serve our customers.
|To create anonymous, aggregated or de-identified data.
|Compliance and protection.
Use for new purposes
Sensitive personal information
Profiling and automated decision making
Profiling is the automated processing of personal information to evaluate certain things about an individual. Automated decision-making means decisions made solely by automated means without any human involvement. We do not currently use profiling or automated decision-making mechanisms when processing your personal information.
We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.
European data protection laws give you certain rights regarding your personal information. If you are located within Europe, you may ask us to take the following actions in relation to your personal information that we hold:
- Inform. Right to know about processing your personal information.
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct / Rectification. Update or correct inaccuracies in your personal information.
- Delete / Erasure / To be forgotten. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
- Data portability. Obtain and reuse their personal information for their own purposes across different services.
You may submit these requests by email to [email protected]. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.
You will not have to pay a fee to exercise your rights. However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Cross-Border Data Transfer
If we transfer your personal information out of Europe to a country not deemed by the European Commission and/or UK Government, as applicable, to provide an adequate level of personal information protection, the transfer will be performed subject to appropriate safeguards and otherwise in accordance with European data protection laws. You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe.